I'm ready to pull out my hair!!!

I was so hoping to shoot for a May 1st release of ACBailey Originals fonts, but I'm having issues! I'm trying to work on a script font and the program is just not cooperating, I can't figure anything out and I'm just not getting productive answers from the support forum. I can now see why people can charge 40 bucks or more for this service! it's so nerve wracking!